Frequently Asked Questions
What is Sachi Matcha?
Sachi 幸 means "happiness" in Japanese - a reflecection of what we hope each cup of our matcha brings you.
Sachi Matcha is a premium lifestyle brand offering high-quality Japanese matcha powder, along with curated accessories like teaware, clothing, and more.
What are your shipping fees?
Shipping fees are calculated automatically based on item weight, and your delivery location.
You'll see the total at checkout before placing your order.
Do you accept returns?
Due to the delicate nature of our matcha, all sales are final. we take great care to ensure every order is delivered fresh and in perfect condition.
If your order arrives damaged or incorrect, please contact us. Our team will be glad to assist and make it right.
Is your matcha organic or ceremonial grade?
Our matcha is ceremonial grade, sourced from high-quality tea leaves grown in Japan.
Our Ceremonial grade matcha is made from the youngest tea leaves, giving it a naturally vibrant green color, smooth texture and delicate, slightly sweet flavour.
We prioritize purity, taste, and quality in every batch.